Before you sit in our chair

We are committed to providing exceptional services and experiences to all our guests. To ensure fairness and availability for all, we have established the following policies.

  • Our salon is a welcoming space for everyone.

    We reserve the right to refuse service when necessary to protect the comfort, safety, and well-being of our guests and team.

  • A fee of 50% of the scheduled service will be charged for all No-Shows and Cancellations within 24hrs of the scheduled appointment.

  • We have a 15-minute grace period.

    We kindly ask that you arrive on time for your appointment.

    After 15 minutes, your service may need to be shortened, adjusted, or rescheduled to keep our day running smoothly.

  • Not sure what you need? No worries!

    Consultations are always complimentary and are a great way for us to chat through your hair goals, answer questions, and make a plan together.

  • Your card won’t be charged at booking, it’s simply there in case our cancellation or no-show policy applies.

  • Your at-home routine plays a big part in maintaining your salon results. We’ll always provide personalized aftercare recommendations to help protect your color, extensions, and the health of your hair.

    We’re unable to guarantee the longevity or results of your service when recommended aftercare isn’t followed.

  • We want you to love your hair! If something feels a little off, just let us know within 7 days of your original appointment, and we’ll get you back in for any necessary adjustments.

  • Our salon is intentionally small and cozy, which means seating is limited.

    We kindly ask that you keep extra guests to a minimum so everyone can relax and enjoy their time in the salon.